Customer Care Resources
Hosted Contact Center and Self-service Solutions
VoltDelta® is a leader in integrating carrier-grade, hosted contact center solutions that enable our customers to better compete, reduce operational costs and build revenue-earning services. Our solutions deliver IVR and speech automation, agent desktop, call management, the latest IP network technology, advertising and promotional revenue streams and enablers for multi-modal services.
Outsourced Contact Center Solutions
VMC provides high-value, end-to-end solutions in customer support, technical and sales support. Our onshore, near-shore, offshore and home-shore solutions include contact center technology and consulting, workforce management, project management, training and hands-on, quality contact center operations. VMC’s proven track record of managing by metrics ensures that customer satisfaction, contact center effectiveness, and service level performance are precisely managed to deliver the best customer experience and highest return on your investment. A flexible and scalable workforce enables our customer care teams to engage the right people for your program, with the ability to ramp up and down quickly to meet your needs.
Call Center Staffing
Your call center agents are the voice of your company. Whether you need short-term supplemental staffing or direct-hire employees, Volt supplies skilled, experienced call-center professionals who will address the specific needs of your business and ensure a positive experience for your customers.
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